Terms and conditions of use

The following Terms and Conditions (the “Terms and Conditions”) govern the purchase of the product(s) you have selected in your basket at www.simplygrey.com.sg (the “Products”). The term "Simply Grey" refers to Simply Grey Pte Ltd, a company incorporated in Singapore and having its registered office at 318 Tanglin Rd, #01-27, Singapore 247979.

Placing An Order

You must be at least eighteen (18) years of age, to purchase the Products. When you place an order to purchase the Products, your order constitutes an offer to purchase the Products. Simply Grey has absolute discretion to reject your order without any reason. All orders are subject to acceptance by Simply Grey. Simply Grey may accept an order in full or in part. Your order is accepted when Simply Grey confirms your order by electronic mail or telephone. No cancellation is allowed after Simply Grey confirms the order, unless Simply Grey allows the cancellation which will be subject to Simply Grey discretion and prevailing policies.

Availability, Description And Price

The availability, description and prices of the Products are as stated in https://www.simplygrey.com.sg/ product list. All prices are stated in Singapore Dollars, inclusive of Goods and Service Tax. All Products are on an “as is” and “as available” basis. Simply Grey does not warrant that the availability, descriptions and prices of the Products stated in www.simplygrey.com.sg product list are accurate and complete. Simply Grey will not be liable in any way for any inaccuracy and incompleteness in relation to the availability, descriptions and prices of the Products stated in www.simplygrey.com.sg product list. All items available for online purchase are not guaranteed to be in stock at the time of order processing. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.

Any discounts offered are subject to terms and conditions as Simply Grey may from time to time prescribe. All discounts offered may be withdrawn/cancelled by Simply Grey without notice.


All payments shall be subject to the payment methods and terms and conditions of our payment service providers. You must read the terms and conditions of the payment service providers before purchasing the Products.

Local Delivery

Delivery is free in Singapore for orders above SGD200.

How Can I Check The Status Of My Delivery?

You may contact us at 6734 5160 from Mondays to Friday from 9am to 6pm. Alternatively, drop us an email with your order ID at support@simplygrey.org.

Refunds & Cancellations

Cancellation of orders are only allowed if items ordered have not been fulfilled and delivered by Simply Grey. In the event of a cancellation, refund will either be in the form of www.simplygrey.com.sg online store credit or the amount to be refunded will be credited back to the credit card used for the purchase.  There will be an administration charge of $5 for each refund.

Risk Of Loss And Damage

Risk of loss and damage of the Products passes to you on the date that the Products are delivered to the Delivery Address. Simply Grey shall retain title to the Products until such time as payment for the Products has been effected.

Returns And Exchange

Simply Grey may allow returns and exchanges of the Products which will be subject to Simply Grey’s discretion and prevailing policies. Should returns be allowed, refund will either be in the form of www.simplygrey.com.sg online store credit or the amount to be refunded will be credited back to the credit card used for the purchase.


Simply Grey excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) fully permitted by law. Simply Grey will not be liable for damages which are not reasonably foreseeable arising out of or about the Products and use of www.simplygrey.com.sg.

Except to the extend required by the applicable law, Simply Grey will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed at www.simplygrey.com.sg.

Simply Grey will not be liable to you or any party for any damage, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss of opportunity) arising out of or in connection with your use of the www.simplygrey.com.sg, or reliance on any information, materials or online services provided at www.simplygrey.com.sg, regardless of the form of action and even if Simply Grey had been advised as to the possibility of such damages. This exclusion clause shall take effect fully permitted by Singapore law.

In any event, and notwithstanding anything contained in the Terms and Conditions, Simply Grey’s maximum aggregate liability in contract, tort (including negligence or breach of statutory duty) or otherwise arising out of or about your use of www.simplygrey.com.sg shall be limited to the price of the Products purchased from www.simplygrey.com.sg.


Simply Grey’s failure to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its rights and remedies. The invalidity of any provision of the Terms and Conditions shall not adversely affect the validity or enforceability of the remaining provisions.

Entire Agreement

The Terms and Conditions supersedes all prior representations, understandings and agreements between Simply Grey and you.


Simply Grey reserves the right to modify the Terms and Conditions at Simply Grey’s discretion. Such modification will be effective immediately.

Applicable Law

The Terms and Conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to and/or about the Terms and Conditions.


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